Shipping & Delivery Policy

This policy sets out where we deliver, how long delivery takes, what it costs and what to expect on the day. It forms part of our Terms of Service and applies to every order placed through this website.

Where we deliver

We deliver throughout Oxfordshire and the surrounding areas, covering a radius of approximately 20 miles from Oxford. This includes Oxford, Abingdon, Witney, Kidlington, Bicester, Didcot, Wallingford, Thame, Wantage and the villages in between.

If you are just outside our standard delivery area, please get in touch before ordering. We can often still deliver, and we will confirm any additional charge with you before your order is accepted.

We do not currently ship logs or kindling by courier, and we do not deliver outside the United Kingdom.

Minimum order

There is a minimum order value of £70 for delivery. Orders below this amount cannot be delivered.

Delivery cost

Delivery is included in the price shown for every product and bundle on this website, for addresses within our standard delivery area. The price you see at checkout is the price you pay — there is no separate delivery charge added.

For addresses outside our standard delivery area, we will quote any additional delivery charge before we accept your order.

Delivery times

Orders are typically delivered within 2 to 3 business days of your order being accepted. Business days are Monday to Friday, excluding UK bank holidays.

We will contact you by phone or email to arrange a delivery day. You do not need to be at home for the delivery itself, provided we have safe and clear access to the drop-off point and you have told us where to leave the load.

Delivery times are estimates and are not guaranteed. During cold snaps and the peak winter season, demand rises sharply and lead times can be longer. If we expect your delivery to take longer than usual, we will tell you as soon as we can.

How your order arrives

Logs are delivered loose-loaded and tipped directly onto your driveway or another agreed hard-standing area. There are no pallets, crates or wrapping to dispose of. Kindling is delivered in bags alongside your logs.

Please make sure that:

• there is clear vehicle access to the property, including for a tipper vehicle;
• the drop-off point is agreed with us in advance and is reasonably close to the roadside;
• the drop-off area is clear on the day of delivery; and
• any access restrictions — narrow lanes, low branches, weight limits, gated entries, permit parking — are flagged to us when you order.

We tip the load at the agreed point. Our drivers cannot stack logs, move loads through a property, or carry loads to rear gardens or outbuildings.

If we cannot deliver

If we arrive and cannot complete the delivery because access is blocked, the agreed drop-off point is unavailable, or the information you provided was inaccurate, we may need to return the load and rearrange delivery. We reserve the right to charge for a repeat delivery in these circumstances, and we will always discuss this with you first.

If nobody has told us where to tip and we cannot reach you on the day, we will leave the load at the safest sensible point or return and rearrange, at our discretion.

Checking your delivery

Please check your order as soon as you can after it is delivered. If anything is missing, damaged or not what you ordered, contact us at info@oxfordshirelogs.com or call 01865 595 108 as soon as possible so we can put it right.

Once the load has been tipped at the agreed point, risk of loss and damage passes to you. We recommend moving logs into a covered, well-ventilated log store rather than leaving them uncovered on the drive for long periods.

Delays outside our control

We are not liable for delays caused by events outside our reasonable control, including severe weather, flooding, road closures, vehicle breakdown, supply shortages or industrial action. If such an event affects your delivery, we will contact you to arrange a new date. If we cannot deliver within a reasonable time, you may cancel your order for a full refund.

Changing or cancelling a delivery

If you need to change your delivery day, please tell us at least 24 hours beforehand so we can re-route the round.

You can cancel your order in full at any time before it has been delivered. Once a load has been tipped we cannot accept it back — see our Returns & Refunds Policy for what happens if there is a problem with your delivery.

Related policies

• Returns & Refunds Policy — cancellations, problems with an order, and refunds
• Terms of Service — the terms that apply to every order
• Privacy Policy — how we handle your personal information

Contact us

Questions about delivery? Get in touch or use the details below.

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